IT Engineer L0 (Open for freshgrad)

PT Code Development Indonesia

Company prefers not to disclose

Computer & Software IT Support

Contract · On-site

Minimum Associate Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

Skills

Help Desk

Customer Service

Ticketing System

Technical Support

Remote Support

Troubleshooting

IT Support

Hardware Maintenance

Network Troubleshooting

Job Benefits

Health Insurance

kompensasi

THR

Work Insurance

Overtime Pay

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Delima M

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Job description for IT Engineer L0 (Open for freshgrad) at PT Code Development Indonesia

Job Description :

Act as the first point of contact for IT-related inquiries, incidents, complaints, and service requests.
Perform application and system monitoring activities.
Handle daily operational tasks related to IT Service Desk and Application Support.
Log, track, and manage tickets through the ticketing system.
Perform initial analysis and basic troubleshooting based on established procedures.
Escalate unresolved issues to IT Engineer Level 1 or relevant support teams.
Ensure tickets are handled and updated within agreed SLA targets.
Support 24/7 operational activities through a shift-based working schedule.

Requirements :

Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.
Fresh graduates are welcome to apply.
Basic understanding of IT Support, Service Desk, or Application Support.
Familiarity with ticketing systems and IT operations is a plus.
Strong communication and customer service skills.
Willing to work in a 24/7 shift environment.

Ideal For :

Fresh graduates or candidates with 0–2 years of experience who want to start a career in IT Operations, Service Desk, or Application Support.

PT Code Development Indonesia

Computer Software

201 - 500 employees

CODE.ID is a technology company specializing in end-to-end digital solutions to support business growth and transformation.

We provide both custom software development and ready-to-use digital products, helping organizations improve operational efficiency, scalability, and overall performance. Our expertise includes enterprise application development, system integration, and AI-driven solutions tailored to meet evolving business needs.

At CODE.ID, we are committed to delivering reliable, scalable, and impactful technology solutions by combining innovation, collaboration, and a deep understanding of our clients’ challenges.

Office address

Mangkuluhur City Tower One 7th Floor Jl. Gatot Subroto Kav. 1-3 Kel. Karet Semanggi, Kec. Setiabudi Jakarta Selatan, DKI Jakarta 12930

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