Job description for Indoor Sales cum Customer Service Executive (Freight Forwarding) at ACCREDITED CARGO LINE PTE LTD
Join Our Growing Logistics Team
We are a fast-growing freight forwarding and logistics company in Singapore seeking a proactive, responsible, and customer-oriented individual to join us as:
Indoor Sales cum Customer Service Executive
This hybrid role combines both sales support and customer service responsibilities, ideal for individuals who enjoy communication, coordination, and building long-term customer relationships within the logistics industry.
Job Responsibilities
Sales Support & Business Development
Prepare and follow up on freight quotations
Handle customer inquiries and RFQs promptly
Support business development and sales activities
Build and maintain strong customer relationships
Coordinate with overseas agents, carriers, and vendors
Identify potential shipment opportunities from existing and new customers
Customer Service & Operations Coordination
Coordinate daily air freight / sea freight shipments
Provide shipment updates and support to customers
Liaise with transporters, airlines, shipping lines, and warehouses
Ensure smooth documentation and shipment processing
Resolve shipment-related issues and customer concerns efficiently
Monitor shipment status and ensure timely delivery
Requirements
Experience in freight forwarding / logistics industry preferred
Knowledge of air freight and sea freight processes
Good communication and coordination skills
Responsible, proactive, and able to multitask
Customer-oriented mindset
Familiar with Microsoft Office and freight forwarding systems
What We Offer
Attractive salary package
Performance incentives
Career progression opportunities
Friendly and supportive work environment
Exposure to international logistics operations
