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Job description for INBOUND AND OUTBOUND CALL AGENT (English) at PT. Mindo Small Business Solutions
- Initiate & answer phone calls with overseas clients.
- Responding to emails and live chats originating from overseas clients.
- Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the listings issues.
- Handling and resolving clients' inquiries and complaints.
- Communicating and coordinating with colleagues and internal departments.
- Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
- Fluently English Speaking with no accent
- Have good problem analysis and problem-solving skills.
- Strong time management and decision making skills.
- Comfortable using computers.
- Fast learner on new software
- Ability to multi-task properly
- Ability to handle stressful situations appropriately
- Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
- Can successfully communicate with the customer to gather information and learn about their needs and expectations
- Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
- Can adapt to a fast-paced work environment
- Optimistic attitude towards work and with their colleagues
- Willing to work on-site
- Applicants must be willing to work 24 hours shifting system, open to working on graveyard shifts, weekends, and holidays
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