Job description for HR Generalist at Viskal
Job Description:
Viskal is looking for a proactive and client-oriented HR Generalist to deliver end-to-end Human Capital services for assigned clients. In this role, you will serve as the primary HR contact, supporting recruitment, HR administration, payroll coordination, employee relations, and HR compliance while ensuring excellent service delivery and client satisfaction. You will work closely with clients and internal teams to provide practical HR solutions, maintain compliance with Indonesian labor regulations, and contribute to the continuous improvement of HR processes.
This opportunity is ideal for HR professionals who enjoy working in a dynamic, multi-client environment and are passionate about delivering high-quality HR services.
Key Responsibilities:
- Serve as the primary HR contact for assigned clients, providing responsive and professional HR support.
- Build and maintain positive client relationships by understanding business needs and delivering appropriate HR solutions.
- Coordinate HR service delivery in accordance with agreed timelines, service standards, and company policies to ensure client satisfaction.
- Facilitate HR training, coaching, and knowledge-sharing sessions for internal teams and clients while providing practical HR solutions to support employee growth and organizational performance.
- Manage end-to-end recruitment activities, including job requirement intake, job postings, candidate sourcing, screening, interview coordination, candidate evaluation, and hiring recommendations.
- Maintain recruitment reports and ensure hiring documentation is accurate before client submission.
- Coordinate and validate HR administration processes, including attendance, leave, overtime, payroll data, BPJS administration, and tax-related documentation.
- Ensure HR practices and client operations comply with Indonesian labor regulations and internal company policies.
- Monitor regulatory updates and provide HR guidance to clients regarding compliance and employee relations matters.
- Coordinate with legal, tax, and payroll teams to ensure consistent and compliant HR service delivery.
- Guide and support Junior HR/Human Capital Specialists in daily service execution while contributing to the continuous improvement of HR processes and standard operating procedures (SOPs).
Candidate Profile & Qualifications:
- Bachelor's Degree (S1) in Human Resources, Psychology, Law, Management, or a related discipline.
- Minimum 4–5 years of experience in Human Resources, preferably within HR consulting, HR outsourcing, or a multi-client service environment.
- Strong knowledge of Indonesian Labor Law, BPJS Ketenagakerjaan, BPJS Kesehatan, payroll administration, and HR compliance.
- Proven experience managing end-to-end recruitment, from job intake through hiring and onboarding.
- Strong client relationship management skills with the ability to deliver professional HR support and solutions.
- Experience providing guidance or mentoring to junior HR team members is an advantage.
- Excellent organizational and multitasking skills with the ability to manage multiple clients simultaneously.
- Strong communication skills with proficiency in English; Mandarin proficiency will be considered an advantage.
- High level of integrity, professionalism, and attention to detail when handling confidential employee and client information.
- Full-time position with a hybrid work arrangement based at the Viskal Office in Denpasar, Bali.
- Professional HR certifications (CHRP, BNSP, SHRM, HRCI, or equivalent) will be considered an advantage.
Location: Denpasar (Preferred)
