Job description for Housekeeping Supervisor at Nueste
Job Description:
This is a hands-on Head of Housekeeping role responsible for overseeing the daily housekeeping operations across all villas and common areas. The successful candidate will lead the housekeeping team, ensure consistently high standards of cleanliness and presentation, manage staff schedules and performance, and maintain smooth day-to-day departmental operations.
The ideal candidate is a strong and practical leader who is able to maintain high standards, solve operational challenges, communicate effectively with other departments, and ensure every villa is consistently presented to NueState’s standards.
Location: Uluwatu, Bali
Key Responsibilities
- Housekeeping Operations – Lead and oversee daily housekeeping operations across all villas and common areas.
- Cleanliness & Presentation Standards – Ensure all villas consistently meet NueState’s cleanliness, hygiene, and presentation standards.
- Room Inspections – Conduct regular villa and room inspections and ensure any issues or corrective actions are completed promptly.
- Team Scheduling & Planning – Prepare staff schedules, daily task assignments, and housekeeping departmental planning.
- Team Leadership & Performance – Train, supervise, motivate, and evaluate housekeeping staff to maintain strong performance and service standards.
- SOPs & Procedures – Implement and enforce housekeeping SOPs, checklists, cleaning standards, and safety procedures.
- Inventory & Supplies – Manage housekeeping inventory, equipment, linen, amenities, cleaning products, and operational supplies.
- Interdepartmental Coordination – Coordinate closely with Operations, Maintenance, Front Office, and other departments to ensure smooth villa operations.
- Guest Requests & Operational Challenges – Handle housekeeping-related guest requests, complaints, and operational challenges professionally and efficiently.
- Quality Control – Monitor housekeeping quality and identify areas for improvement to maintain consistent standards across the property.
- Reporting & Documentation – Prepare regular housekeeping reports for Management, including departmental performance, staffing, inventory, operational issues, and areas requiring attention.
What We Offer
- Competitive salary
- Leadership role in a growing luxury hospitality company
- Opportunity to lead and develop a housekeeping team
- Clear career progression as NueState expands
- Supportive company culture and strong management backing
- Opportunity to contribute directly to maintaining and improving NueState’s service standards
- Service Charge
What We’re Looking For
- Minimum 2 years of experience as a Head of Housekeeping or in a similar housekeeping leadership position
- Strong leadership and people-management skills
- Good English communication skills are a must, both verbal and written
- Strong attention to detail and high standards of cleanliness and presentation
- Ability to train, supervise, and motivate a housekeeping team
- Experience creating staff schedules, task assignments, and departmental plans
- Ability to prepare clear and structured reports for Management
- Comfortable using technology and housekeeping-related systems/tools
- Strong organizational and time-management skills
- Ability to handle guest requests and operational challenges professionally
- Proactive, responsible, and solution-oriented
- Able to work independently while coordinating effectively with other departments
- Previous experience in luxury villas, boutique hotels, or high-end hospitality is highly preferred
Work Location: In person
Applicants currently based in Bali will be prioritized
