Job description for House Keeping Supervisor at Balimmo Villa Management
Housekeeping Supervisor – Villa
Job Responsibilities
- Supervise and coordinate daily housekeeping operations in all villa areas, including bedrooms, bathrooms, private pools, gardens, and public areas.
- Ensure all villas are clean, tidy, and well-maintained according to company standards.
- Prepare staff schedules and assign daily tasks to housekeeping team members.
- Conduct room inspections to ensure villas are ready before guest check-in.
- Monitor room cleaning and villa preparation during check-in and check-out.
- Check and control housekeeping supplies, linen, guest amenities, and cleaning equipment.
- Monitor stock levels and prepare requests for housekeeping supplies.
- Provide daily briefings, training, and guidance to housekeeping staff.
- Handle guest complaints related to cleanliness and housekeeping services.
- Coordinate with Front Office, Engineering, and other departments to support daily operations.
- Prepare daily housekeeping reports and report any maintenance issues.
- Ensure all housekeeping staff follow company SOPs, safety rules, and cleaning procedures.
Requirements
- Minimum education: Senior High School (SMA/SMK) or equivalent.
- Minimum 2 years of experience in Housekeeping, preferably in a hotel or villa.
- Previous experience as a Housekeeping Supervisor or Team Leader is an advantage.
- Good knowledge of housekeeping procedures, room inspection, cleaning standards, and linen management.
- Good leadership and communication skills.
- Able to manage and motivate a housekeeping team.
- Responsible, honest, detail-oriented, and well-organized.
- Able to work independently and as part of a team.
- Able to work under pressure.
