Job description for Hotline Customer Service Representative at Superalink
Job Description:
Respond to customer inquiries via call, chat, email, and social media.
Provide accurate information regarding Superalink services.
Troubleshoot technical issues and escalate when necessary.
Maintain detailed records of customer interactions.
Ensure customer satisfaction by resolving issues efficiently.
Collaborate with other teams to solve complex problems.
Uphold company policies and maintain professionalism.
Requirements:
Proven experience in customer service or a related role.
Excellent communication skills in English (both verbal and written).
Strong problem-solving skills and attention to detail.
Willing to work the night shift (3 PM - 9 AM) to accommodate European market hours.
Ability to manage multiple tasks and prioritize under pressure.
Familiarity with eSIM technology or telecom services is a plus.
Ability to work flexible hours, including weekends.
Strong interpersonal skills with a focus on customer satisfaction
Preferred Qualifications:
Experience working in a call center or hotline environment.
Multilingual ability is an advantage.
Tech-savvy with the ability to learn new systems quickly.
