Job description for Hotel Sales Manager at PT. Bondar Loyo Management
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Operate the hotel reservation system to book rooms, banquet venues, etc.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Identifies new business to achieve personal and location revenue goals.
Understands the overall market — competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Providing Exceptional Customer Service
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company’s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Cross-Departmental communication, including: Front Office — Food & Beverage (F&B) — Reservations-Guest relation-IT
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