Job description for HOTEL MANAGER at CASA LUNA GROUP
Casa Luna Group is a hospitality group in Ubud, Bali, encompassing Casa Luna Restaurant, Indus Restaurant, and Honeymoon Guesthouse, including Honeymoon Kitchen and Honeymoon Bakery. The group is dedicated to delivering authentic hospitality experiences while celebrating and preserving Balinese culture, traditions, and community values.
Honeymoon Guesthouse is seeking an experienced, passionate, and dedicated HOTEL MANAGER to oversee our daily operations and ensure exceptional guest experiences across our accommodation, restaurant, spa, yoga facilities, and retreat activities.
Key Responsibilities:
- Oversee and coordinate daily operations across all departments, including Front Office, Housekeeping, Reservations, Food & Beverage, Spa, Yoga, and Maintenance.
- Ensure smooth operations, high service standards, and effective communication between departments.
- Handle retreat and group bookings from initial inquiries, proposals, and negotiations through planning, coordination, arrival, and check-out.
- Coordinate accommodation, meals, transportation, wellness activities, and special arrangements for retreat groups.
- Maintain professional relationships with retreat organizers or group leaders.
- Manage room sales, availability, pricing strategies, and occupancy performance.
- Oversee direct bookings, online travel agents (OTAs), and reservation channels.
- Identify opportunities to maximize room revenue and increase occupancy.
- Coordinate with department supervisors to maintain productivity and teamwork.
Qualifications:
- Previous experience as a Hotel Manager, Operations Manager, or similar leadership position in hospitality.
- Strong knowledge of hotel operations, reservations, room sales
- Experience in handling retreats, wellness groups, or group bookings is a strong advantage.
- Excellent leadership, communication, and problem-solving skills.
- Strong guest service orientation and attention to detail.
- Good command of spoken and written English.
- Familiarity with hotel PMS, channel managers, and OTA platforms.
- Ability to multitask, work independently, and coordinate multiple departments.
- Well-organized, proactive, responsible, and hands-on in daily operations.
