Job description for Hostesses / GRO at CV. Bitto Berawa Trinity
BITTO| Berawa, Bali
About the Role
BITTO Woodfire Social Grill is looking for a friendly, confident, and hospitality-driven Host / Hostess to create a welcoming first impression and deliver an exceptional guest experience.
As the first point of contact, you will welcome guests, manage reservations, coordinate table assignments, and ensure a smooth guest journey while representing BITTO's warm, social, and community-driven identity.
Key Responsibilities
- Welcome and greet guests warmly and professionally.
- Manage reservations, walk-ins, waiting lists, and table assignments.
- Coordinate with the service team to ensure smooth guest seating and table turnover.
- Handle reservation inquiries, telephone calls, and guest requests.
- Provide accurate information about the restaurant, menu, operating hours, and house rules.
- Assist in resolving guest concerns and escalate issues when necessary.
- Maintain the cleanliness and presentation of the reception area.
- Follow BITTO's hospitality standards, SOPs, grooming requirements, and service procedures.
Qualifications
- Minimum high school diploma or equivalent.
- At least 1 year of experience in a similar hospitality position is preferred.
- Good communication skills in English and Bahasa Indonesia.
- Friendly personality with a genuine passion for hospitality.
- Well-groomed, confident, organized, and attentive to detail.
- Able to multitask and remain composed in a fast-paced environment.
- Strong teamwork, problem-solving, and guest-handling skills.
- Familiarity with reservation systems, especially TableCheck, is an advantage.
- Willing to work evening shifts, weekends, and public holidays.
What We Are Looking For
We value people with a positive attitude, genuine warmth, strong communication skills, and a willingness to learn. The right candidate understands that hospitality is not just about welcoming guests, but about making people feel comfortable, valued, and connected.
If you enjoy meeting people, creating memorable experiences, and being part of a collaborative hospitality team, we would love to hear from you.
Join the BITTO Family and be part of a team that brings people together through great food, woodfire, and genuine hospitality.
