Job description for Hostess at CHONTEA & Co.
Responsibilites
- Guest Greeting & Seating: Warmly welcome arriving guests, open doors, and escort them to their designated tables in accordance with service standards.
- Reservation & Table Management: Oversee the seating chart, manage table assignments, and handle reservations (phone, digital platforms, or walk-ins) to maximize floor efficiency.
- Waitlist Management: Efficiently manage guest waitlists during peak hours, provide accurate wait-time estimates, and ensure waiting guests remain comfortable.
- Team Coordination: Maintain continuous communication with servers and floor supervisors regarding table turnover, clean status, and seating pacing.
- Initial Menu Presentation: Hand out menus upon seating guests and introduce their assigned server.
- Guest Relations & Issue Handling: Address initial guest inquiries or minor concerns at the front entrance with tact and escalate complex issues to management.
- Farewell Greetings: Warmly thank departing guests and offer a polite farewell to leave a positive lasting impression.
Requirements
- Extroverted personality with strong communication skills
- Good English speaking ability
- Confident in public speaking and product presentation
- Target-oriented and motivated by high incentives
- Well-presented, neat grooming, and professional appearance
- Knowledge of coffee, tea, matcha, or barista skills is a plus
- Team player with a positive attitude
- Eager to grow, learn, and build a long-term career
What We Offer
- High incentive and commission based on performance
- Product knowledge development
- Friendly and supportive work environment
- Career growth opportunities in the F&B industry
- Basic salary, High commission/ incentive if you achieve target, BPJS, Transport allowance
About Chontea
Chontea / Chon Matcha is a modern beverage brand specializing in high-quality Matcha, Coffee, and Tea. We are passionate about delivering premium taste, authentic ingredients, and memorable customer experiences. At Chontea, we believe our people are our strongest asset. We support learning, teamwork, and career growth, creating opportunities for young talents to grow, mature, and succeed in the F&B industry.
Job Type: Full-time
Work Location: In person
