Job description for hostess at Bali Culinary Pastry School
Hostess – Duties & Responsibilities
1. Guest Greeting & Welcoming
Warmly greet guests upon arrival with professional hospitality.
Provide first impression that reflects the restaurant’s service standards.
Assist guests with inquiries about the menu, promotions, or special events.
2. Reservation & Seating Management
Manage daily reservations, waiting lists, and guest flow.
Organize seating plans to maximize table turnover and guest comfort.
Inform guests about estimated waiting times and updates.
3. Coordination with Service Team
Communicate guest preferences, special requests, and seating status to the service captain and servers.
Coordinate with kitchen and bar regarding guest volume and peak hours.
Support smooth communication between front-of-house team members.
4. Guest Experience Monitoring
Conduct quick check-ins with guests to ensure comfort while waiting or seated.
Assist with table check preparation when needed (menu placement, water greeting).
Handle minor guest issues and escalate to a supervisor if necessary.
5. Lobby & Reception Area Management
Maintain cleanliness and presentation of the reception, lobby, and menu display area.
Ensure all host desk tools (reservation log, waiting list, pager system) are well-organized.
Keep menus, promotional materials, and QR codes clean and ready.
6. Administrative Tasks
Record guest counts, peak times, and reservation summaries.
Update daily reservation logs and special arrangement notes.
Assist with reporting guest feedback to management.
7. Service Support (If Needed)
Assist servers during peak hours (menu handout, escorting guests, clearing minimal items).
Communicate any urgent issues directly to the service captain or manager.
