Job description for HOST - FRONT OFFICE at Pink Hotels
Pink Hotels is a growing hospitality brand committed to delivering exceptional service and memorable experiences to guests. Located in Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Barat, we take pride in our warm, welcoming environment and dedication to excellence. As we continue to expand, we are seeking a friendly and professional Host - Front Office to join our team. This role is essential in ensuring that every guest feels valued and well-cared for from the moment they arrive. We offer a dynamic work environment, opportunities for growth, and the chance to be part of a passionate hospitality team.
The Host - Front Office is responsible for providing excellent customer service at the reception desk, managing guest check-ins and check-outs, and maintaining a welcoming atmosphere. Key responsibilities include greeting and assisting guests, answering phone calls, handling reservations, and coordinating with other departments to ensure smooth operations. The role also involves supporting conference and restaurant receptions, addressing guest inquiries, and resolving any issues promptly. Strong communication and organizational skills are essential to maintain a high standard of service and ensure a positive experience for all guests.
We are looking for candidates who have completed SMA/SMK education and possess between 1 and 3 years of relevant experience. Ideal candidates should have strong skills in reception consultation, problem solving, scheduling, customer engagement, conference reception, and restaurant reception. A friendly demeanor, attention to detail, and the ability to work well in a team are highly valued. If you are passionate about hospitality and eager to contribute to a successful team, we encourage you to apply.
