[HN] IT Helpdesk - Infrastructure & Security

TIKI

Hà Nội, Vietnam

Other

Full-Time

1 - 3 years of experience

Job benefits

Flexible work hours
Remote work options
Health and wellness benefits
Medical coverage
Personal development benefits
Team building events
Others

Must have skills

Network Administration

Computer Hardware

Computer Networking

Job description for [HN] IT Helpdesk - Infrastructure & Security at TIKI

We‘re Tiki (short for “Tìm kiếm & Tiết kiệm”, which means “Search & Save”) - Vietnam’s fastest and most trusted B2C e-commerce platform. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning are the core foundation of our culture.
In an already fast-growing Vietnam e-commerce market, Tiki is experiencing exceptional growth. Growth comes interesting and unique issues. Vietnam market‘s characteristics such as its diverse and emerging seller base, densely populated city logistics, and consumer‘s growing need for spending online - not only for products but also for services, present unique product and technology building opportunities. We are in a heavy technology investment mode with plenty of new things to build. In this context, Tiki is providing career-building, full lifecycle innovation product building opportunities.
What you will do
1. Manage workstations and the softwares installed in workstations
Install workstations and client softwares, check the necessary software programs needing for workstations to function (virus, office, unikey, specialized software for each department)
Join domain for the workstation, check the public drive for users
Transfer/ recall devices
Maintain periodically workstations
2. Support the end users to user the computer systems, phones and softwares
Fix software errors directly on the computer or via softphone and application softwares helping to serve the activities of the company
Remove unnecessary or harmful softwares on the user’s devices
Guide to use for the users
Install the computer softwares for the end users
Support all the errors of softphone and IP Phone
Set up meeting rooms
Write guiding documents to assist the end users
3. Support the other works of IT & Infrastructure Department
Support to install and maintain the network system
Support to monitor the server operation
4. Advise head of department on system management and development.
Your Skills and Experience
Graduated from College (at least) with a good degree or higher majoring in Information Technology, Electronics and Telecommunications, etc. with minimum of 1 year experience.
Language proficiency: English, equivalent to TOEIC 450 points or higher.
Well understand the Information technology system
Have a thorough understanding of the involved processes.
Having teamwork skill
Well communicate with all levels and users inside and outside the Company
Morality: Honesty, hard work, agility...
Comfortable with handling ambiguity and willingness to keep learning
Deep customer focus and strong sense of ownership
Good teamwork and communication skills.
Benefits
Inside our engineering team:
We iterate constantly. There‘s no such thing as the best version of anything, just a constant streams of improvements and tests.
We move fast, really fast. Major changes can be executed in a few days, many times just a few hours.
We have a data-informed mindset. We try to use data to inform our decision as much as possible.
We take risks. We‘re not afraid to challenge "best practices".
Our attractive offers include:
Open communication with passionate and experienced members.
Challenging working environment.
Easy access to the library with tons of startup, product, UX, coding... books.
Private healthcare insurance.
Annual health check-ups.
Special internal programs for Tikiers when shopping on Tiki.vn(free ship TikiNow service, discount...).
Internal events to bond our mutual understanding & spirit such as team building, team outing, Tiki‘s birthday, year-end party...
Competitive salary and performance review, 13th-month pay based on performance.

TIKI

501 - 1000 employees

Tiki là một hệ sinh thái thương mại tất cả trong một, gồm các công ty thành viên như:
TikiNOW Smart Logistics cung cấp dịch vụ logistics đầu-cuối;
Ticketbox mang đến dịch vụ vé sự kiện, xem phim hàng đầu;
Đơn vị bán lẻ Tiki Trading và Sàn Giao dịch cung cấp 10 triệu sản phẩm từ 26 ngành hàng phục vụ hàng triệu khách hàng trên toàn quốc.
Với phương châm hoạt động “Tất cả vì Khách Hàng”, Tiki luôn không ngừng nỗ lực nâng cao chất lượng dịch vụ và sản phẩm, từ đó mang đến trải nghiệm mua sắm trọn vẹn cho Khách Hàng Việt Nam với dịch vụ giao hàng nhanh trong 2 tiếng và ngày hôm sau TikiNOW lần đầu tiên tại Đông Nam Á, cùng cam kết cung cấp hàng chính hãng với chính sách hoàn tiền 111% nếu phát hiện hàng giả, hàng nhái.
Thành lập từ tháng 3/2010, Tiki.vn hiện đang là trang thương mại điện tử lọt top 2 tại Việt Nam và top 6 tại khu vực Đông Nam Á.
Tiki lọt Top 1 nơi làm việc tốt nhất Việt Nam trong ngành Internet/E-commerce 2018 (Anphabe bình chọn), Top 50 nơi làm việc tốt nhất châu Á 2019 (HR Asia bình chọn).