Job description for Head Staff / Floor Manager at Toko Mapo
The role:
This is a hands-on leadership role. You’ll be responsible for keeping the entire floor running smoothly — from the team and service to guest experience and daily operations. We’re looking for someone who can take ownership, stay sharp, and be ready to step in whenever the situation needs it.
What you’ll be responsible for:
- Lead and oversee the team throughout daily restaurant operations.
- Take full ownership of the floor and make sure everything runs smoothly, especially during peak hours.
- Make sure service, cleanliness, SOPs, and brand standards are consistently on point.
- Run daily briefings, assign tasks, monitor staff performance, and follow up when things need to be improved.
- Train, guide, and develop the team while maintaining a strong work ethic and good team culture.
- Handle customer complaints, operational issues, and unexpected situations calmly and professionally.
- Be the go-to person between the team and management — making sure information, instructions, and issues are communicated clearly.
- Be hands-on during busy hours and jump into operations whenever needed.
- Stay alert — ready to step in, make decisions, and take action when things get hectic.
- Take responsibility for what happens on the floor and don’t wait around for someone else to solve the problem.
- Help maintain team discipline, service quality, and overall restaurant standards.
- Be a strong role model for the team — attitude, punctuality, work ethic, and hospitality all start from you.
What we’re looking for:
- Proven experience in F&B / restaurant operations, preferably in a supervisory or leadership role.
- Max. 30 years old.
- Strong leadership and people-management skills.
- Able to lead a team while still being hands-on and involved in the operation.
- Responsible, reliable, proactive, and accountable.
- Great communication and hospitality skills.
- Able to handle pressure, multitask, and make quick decisions when things get busy.
- Comfortable taking ownership and being responsible for the overall floor
- Good problem-solver — sees the issue, figures it out, and takes action.
- Experience in creative, lifestyle, or hospitality brands is a plus.
- Positive attitude, strong work ethic, and good energy.
Most importantly: not just someone who gives instructions, but someone who leads by example.
