Job description for Head of Service at Juju Garden Cafe
Head of Service
Juju Garden Café is seeking a dedicated, professional, and service-oriented Head of Service to lead all Front of House (FOH) operations. This role is responsible for ensuring exceptional customer service, maintaining high service standards, and creating a welcoming dining experience for every guest. The Head of Service will oversee the service team, coordinate daily restaurant operations, handle customer feedback, ensure compliance with operational SOPs, and work closely with the kitchen, bar, and management teams to deliver an outstanding dining experience while upholding the identity and quality standards of Juju Garden Café.
Head of Service Responsibilities
1. Front of House Operations Management
> Manage and oversee all daily Front of House operations to ensure smooth, efficient, and high-quality service.
2. Customer Service Excellence
> Ensure every guest receives professional, friendly, and consistent service in accordance with Juju Garden Café standards.
3. Team Leadership
> Lead, train, evaluate, and develop the service team, including preparing staff work schedules (rostering).
4. Service Quality Control
> Monitor and maintain service quality standards while handling guest feedback and resolving customer concerns professionally.
5. Operational Coordination
> Coordinate daily operations with the kitchen, bar, and management teams to ensure efficient service and customer satisfaction.
6. Hygiene, Safety & Compliance
> Ensure compliance with hygiene standards, workplace health and safety (OHS), and operational SOPs throughout the dining area.
7. Inventory & Administration
> Monitor Front of House supplies, maintain service equipment, and prepare operational reports as required.
Qualifications
1. Minimum 5-10 years of experience as a Head of Service, Restaurant Supervisor, Floor Supervisor, or Service Team Leader, or 8–10 years of experience in the F&B industry, preferably in cafés, restaurants, hotels, or hospitality-standard establishments.
2. Minimum education: High School/Vocational High School or Diploma in Hospitality, Food & Beverage Service, Tourism, or a related field.
3. Strong leadership skills with proven experience in leading, training, and developing service teams.
4. Solid understanding of Front of House operations, customer service standards, staff scheduling, and operational SOP implementation.
5. Excellent communication, coordination, and problem-solving skills with the ability to handle customer complaints professionally.
6. Customer-focused with a strong commitment to service quality, operational efficiency, and guest satisfaction.
7. Disciplined, detail-oriented, responsible, able to work under pressure, and results-driven.
8. Certification in Hospitality, Customer Service, Food Safety, or related professional qualifications is an advantage. Willing to be based in Lippo Cikarang, Bekasi.
