Head of Research

PT Pinnacle Analytics Indonesia is a dynamic and innovative company specializing in data-driven business solutions. As we continue to expand our services across Jakarta and beyond, we are seeking a highly motivated individual to join our team in the role of Research Project Manager. This position offers a unique opportunity to contribute to impactful projects that shape the future of businesses in Indonesia. We are looking for someone who is passionate about driving growth, optimizing operations, and delivering strategic insights through research and analysis.

Key Responsibilities

Business Development and Client Leadership

• Own and achieve annual sales and profitability targets through new client acquisition, account expansion, and repeat business.
• Lead client briefings, proposal development, research design, pricing, pitching, and commercial negotiations.
• Build trusted relationships with corporate clients, financial institutions, government bodies, industry associations, and international research partners.
• Develop key accounts into long-term research partnerships.
• Manage the sales pipeline and provide accurate forecasts to the Managing Director.

Research Strategy and Quality

• Lead quantitative, qualitative, and mixed-method research from initial brief to final presentation.
• Translate clients’ business questions into appropriate methodologies, sampling approaches, research instruments, and analytical plans.
• Review proposals, questionnaires, discussion guides, analysis, and reports to ensure methodological quality and clear recommendations.
• Present findings to senior stakeholders and explain their implications for business decisions.
• Develop research capabilities, sector expertise, and new service offerings.
• Uphold research ethics, confidentiality, data protection, and responsible use of AI.
  

Team Leadership and Project Performance

• Lead, mentor, and develop research managers, executives, and analysts.
• Coordinate with operations and project management teams to deliver projects within agreed timelines, scope, and budgets.
• Oversee resource allocation, project costing, supplier expenses, and gross margins.
• Manage scope changes and resolve delivery or client issues.
• Work with finance to support timely invoicing and payment collection.
  

Who We’re Looking For

• Preferably eight or more years of experience in a market research agency, insights consultancy, or related research business.
• Current or previous experience at Senior Manager, Associate Director, or Director level, preferably within an established research agency.
• High-performing Research Managers from growing agencies or the client side are also encouraged to apply, provided they demonstrate strong commercial achievements, team leadership, and readiness for broader responsibility.
• Proven success in winning research projects, growing client accounts, and achieving sales targets.
• Strong expertise in quantitative and qualitative research, with sound analytical judgment.
• Experience managing teams, project budgets, and multiple client engagements.
• Confidence presenting to senior executives and negotiating commercial terms.
• Strong written and spoken Bahasa Indonesia and English.
• A bachelor’s degree in a relevant discipline; a postgraduate qualification is an advantage.
• Experience in financial services, technology, B2B research, or international projects is an advantage.