Job description for HEAD OF PROGRAM OPERATIONS at DVSCHULE
WE ARE HIRING
HEAD OF PROGRAM OPERATIONS
📍 Surakarta, Indonesia | Full-Time | Leadership Position
Key Responsibilities
- Lead and supervise program operations across Ausbildung, Nursing, FSJ, and international placement pathways.
- Ensure every candidate progresses through clearly defined milestones, deadlines, and quality standards.
- Manage Program Leads and operational teams to achieve measurable results.
- Establish and continuously improve SOPs, KPIs, monitoring systems, and quality controls.
- Identify operational bottlenecks and execute solutions proactively.
- Handle complex student cases, escalations, and stakeholder communication with professionalism and diplomacy.
- Ensure accurate documentation, timely follow-ups, and effective coordination with international partners.
- Build scalable systems and develop team members who can operate independently.
- Maintain service excellence while enforcing professional boundaries and accountability.
Who We’re Looking For
Essential Characteristics
- Exceptional Attention to Detail — You notice inconsistencies, anticipate risks, and maintain high standards of accuracy.
- Strong Execution & Ownership — You take responsibility from planning through completion, without requiring constant supervision.
- Diplomatic Assertiveness — You communicate firmly and respectfully, even in difficult situations.
- Structured & Analytical Thinking — You translate complex problems into clear priorities and actionable solutions.
- Emotional Maturity — You remain objective and composed under pressure.
- High Learning Agility — You learn quickly, adapt, and continuously improve systems.
- Leadership & System Building — You develop capable teams rather than becoming the center of every operational decision.
Qualifications
- Minimum 5 years of relevant professional experience, including team leadership or operational management.
- Proven track record in program management, operations, service delivery, recruitment, education, or related industries.
- Strong organizational, problem-solving, and stakeholder management skills.
- Experience managing multiple projects, deadlines, and complex operational workflows.
- Comfortable working with KPIs, SOPs, dashboards, and performance evaluations.
- Professional English communication skills.
- German language proficiency and international education experience are advantages, not mandatory.
Our Hiring Process
Shortlisted candidates will complete a practical assessment involving operational problem-solving, document accuracy, execution planning, and stakeholder conflict resolution. We value demonstrated competence, integrity, and execution over impressive job titles.
