Job description for HEAD OF GUEST RELATIONS at Etta the Place Brawa
Etta the Place is hotel, restaurants, events and creative projects - all under one roof in Brawa. We're opening the doors to something different in Bali. Etta the Place is a new hospitality concept. Think design-led, unconventional, a little unexpected.
Join ETTA THE PLACE as Head of Guest Relations
We are seeking a hospitality leader who is passionate about creating exceptional guest experiences and building meaningful guest relationships.
Responsibilities
• Lead the guest relations function across all outlets
• Handle VIP guests and guest recovery situations
• Monitor guest satisfaction and online reviews
• Develop guest engagement strategies
• Train teams on hospitality and service excellence
Requirements
• Minimum 5 years in hospitality or guest relations
• Experience in luxury hotels, restaurants, or hospitality brands
• Strong leadership and communication skills
• Excellent English, written and verbal
