Job description for Guest Service Officer at 9 AM
Job Description
Welcome guests warmly and provide professional assistance upon arrival and during their stay.
Handle guest inquiries, requests, and concerns promptly and courteously.
Provide accurate information about services, facilities, directions, and procedures.
Manage front desk communication via face-to-face, phone, and email.
Assist with guest registration, coordination, and front desk documentation.
Maintain a clean, organized, and presentable reception area.
Coordinate with other departments so guest needs are handled efficiently.
Ensure compliance with front office security and visitor access procedures.
Job Requirements
Previous experience in front office, guest service, receptionist, or hospitality roles is preferred.
Domiciled in Bali.
Strong communication and interpersonal skills; friendly and service-oriented.
Able to handle guest complaints calmly and effectively.
Basic proficiency in Microsoft Office and email.
Well-groomed appearance and positive attitude.
Able to multitask and willing to work in shifts.
