Job description for Guest Service Officer at PT. Shan Restaurant Bali
Guest Service Officer (GSO) – Job Description
- Handle guests’ shoes and locker arrangements professionally and efficiently.
- Distribute promotional flyers and provide basic information to guests regarding ongoing events or promotions.
- Manage Lost & Found items, including recording, storing, and returning belongings based on company procedures.
- Assist in checking and verifying guest payments to ensure transaction accuracy.
- Prepare and handle SSM (Shishi Money), a voucher/deposit replacement system used as proof of payment and redeemable for purchases inside the venue.
- Perform sales closing procedures for FDC and VIP transactions accurately at the end of operations.
- Maintain and monitor T-shirt inventory, including stock checking and reporting.
- Operate basic computer systems for daily administrative and operational tasks.
- Ensure excellent guest service standards and maintain smooth operational flow during working hours.
