Job description for Guest Service Assistant at Helvetia Hospitality
Duties and Responsibilities
- Greet guests warmly and handle check-in and check-out procedures in accordance with hotel standards.
- Manage reservations, cancellations, amendments, and room allocations.
- Process payments, issue receipts, and maintain accurate front office records.
- Respond to guest inquiries, provide information on hotel facilities and local attractions.
- Handle guest requests, complaints, and special needs promptly and professionally.
- Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction.
- Maintain a professional appearance, comply with safety standards, and ensure guest confidentiality at all times.
Qualifications
- Minimum high school diploma (Hospitality or related field preferred); Diploma/Bachelors degree is an advantage.
- Previous experience in front office or hospitality is preferred.
- Good command of English, both spoken and written (additional languages are a plus).
- Computer literacy and knowledge of Property Management Systems (PMS) are an advantage.
- Strong communication skills, customer-oriented mindset, and problem-solving abilities.
- Professional, friendly, and able to work in a team.
- Willing to work on shifts, weekends, and public holidays.
