Job description for Guest Service Agent at Merlynn Park Hotel Jakarta
General Requirements:
- Experience in the same position as vacancy minimum 2 years
- Preferable experienced in 4 or 5 star chain hotels
- Good communication in English both spoken and written
- Have a business and excellent service oriented
- Good Personality, eager to learn, disciplines & positive attitude
Core Job Duties:
- Greet guests and manage check-in or check-out processes.
- Answer phone calls, emails, and chat messages.
- Resolve customer complaints quickly and politely.
- Process bookings, cancellations, and billing updates.
- Coordinate with other departments like housekeeping or billing
