Job description for Guest Relations Officer at PT Genius Partners Indonesia
Miseum Indonesia is expanding!
We're a Korean Dermatology & Derma Care brand, and we're looking for a Guest Relationship Officer who will provide expert consultation and personalized service to clients seeking aesthetic treatments and skincare solutions.
This role is ideal for someone with excellent communication skills, a deep interest in skincare and aesthetics, and experience in a dermatology, aesthetic, or beauty clinic environment. As a Guest Relationship Officer, you will be the face of the clinic responsible for building trust, understanding client needs, and ensuring a premium and satisfying customer journey.
Key Responsibilities:
- Provide consultation to clients about treatments, skincare programs, and clinic services in collaboration with doctors.
- Assist clients in selecting appropriate aesthetic or dermatology treatments based on their skin conditions and beauty goals.
- Deliver accurate product and treatment knowledge, ensuring clients clearly understand procedures, expected results, and post-treatment care.
- Support the customer experience from arrival to post-treatment, ensuring comfort and satisfaction at every touchpoint.
- Build and maintain strong client relationships to encourage repeat visits and loyalty.
- Work closely with doctors, therapists, and front office teams to ensure smooth daily operations and excellent service quality.
- Handle client inquiries, appointment scheduling, and follow-up communication professionally.
- Maintain clinic image and uphold a premium Korean beauty service standard at all times.
Requirements:
- Minimum 2–3 years of experience as a Guest Relationship Officer, Beauty Consultant, Sales Consultant, or Frontliner in a dermatology, aesthetic, or beauty clinic.
- Strong knowledge of skincare and aesthetic treatments (laser, facial, injection, lifting, etc.).
- Excellent communication and interpersonal skills, with the ability to advise and comfort clients confidently.
- Presentable, friendly, and customer-oriented demeanor.
- Target-driven and professional in handling premium clients.
- Willing to work in a dynamic, high-standard beauty clinic environment (including weekends and shifts).
- Experience with CRM systems or client data tracking is an advantage.
