Job description for Guest Relations Officer at Yolla Hospitality
Duties & Responsibilities:
- Greet and assist guests during check-in, stay, and check-out.
- Communicate with guests before arrival to confirm details and preferences.
- Handle inquiries, special requests, and complaints professionally, ensuring timely follow-up.
- Arrange transport, activities, and provide local recommendations.
- Coordinate with Villa Supervisors and Maintenance to ensure guest satisfaction.
- Monitor VIP guests / Owners and special occasions with extra attention to detail.
- Maintain accurate guest records and prepare daily arrival/stay/departure reports.
- Support front-of-house operations during busy periods.
- Promote villa services and packages.
- Perform other duties as assigned by management.
Position Requirements:
- Minimum 1 year of experience in guest relations, front office, or hospitality operations preferred.
- High school diploma or equivalent required; hospitality/tourism degree is an advantage.
- Excellent communication, interpersonal, and problem-solving skills.
- Professional appearance, positive demeanor, and ability to stay calm under pressure.
- Fluent in English; additional languages are an advantage.
- Flexibility to work varied shifts, including weekends and holidays.
- Customer-oriented, attention to details and excellent time management skills.
