Job description for Guest Relations Officer at PT. Shan Restaurant Bali
About the role
Shishi izakaya lounge & Nightclub Bali' is seeking a talented and enthusiastic Guest Relation Officer (GRO) to join our team in Badung, Bali. As a GRO, you will be the face of our establishment, responsible for ensuring our guests have an exceptional experience from the moment they arrive. This full-time role is an integral part of our operations, and you will play a key role in driving customer satisfaction and loyalty.
What you'll be doing
- Warmly greeting and welcoming guests upon arrival
- Providing exceptional customer service and addressing any queries or concerns
- Assisting with the check-in and check-out process
- Maintaining a high level of professionalism and ensuring a positive brand image
- Collaborating with the wider team to deliver seamless guest experiences
- Staying up-to-date with our products, services, and promotions to provide informed recommendations
- Handling cash and card payments, including operating the point-of-sale system
- Proactively identifying and addressing potential issues to ensure guest satisfaction
- Adhering to all safety and security protocols
What we're looking for
Minimum 2 years of experience in a guest-facing role, preferably in the hospitality or tourism industry
Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
Strong problem-solving and decision-making abilities to handle various situations
Proficiency in English and the local language (Bahasa Indonesia)
Positive attitude, flexible and adaptable to changing priorities
Commitment to delivering exceptional customer service
Knowledge of the local area and ability to provide recommendations to guests
What we offer
At Shishi izakaya lounge & Nightclub Bali', we are committed to providing a dynamic and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive medical and life insurance coverage
- Opportunities for career development and advancement
- Collaborative and inclusive team culture
- Flexible working arrangements to maintain a healthy work-life balance
About us
Shishi izakaya lounge & Nightclub Bali' is a premier hospitality and entertainment destination in the heart of Badung, Bali. With our unique blend of modern Japanese-inspired decor and a vibrant nightlife atmosphere, we offer our guests an unforgettable experience. Our mission is to create a welcoming and memorable experience for all who visit, and we are committed to delivering exceptional service and hospitality.
If you're passionate about hospitality and eager to be part of our dynamic team, we encourage you to apply for this role. Please click the "Apply Now" button to submit your application.
