Job description for Guest Relations Officer at PT Mahakarya Gaya Anugerah (Ambrosia Privat Club & Lounge)
Requirements:
- Female candidate with relevant experience as Public Relations in F&B/hospitality or Guest Relations Officer (GRO).
- Minimum 2–3 years of experience in a similar role.
- Strong communication and interpersonal skills.
- Presentable, confident, and comfortable interacting with guests and partners.
- Fluent in English (both spoken and written) is preferred.
- Strong problem-solving skills and service-oriented mindset.
- Able to work in a fast-paced F&B environment.
- Willing to work flexible hours, including evenings, weekends, and public holidays.
Job Descriptions
- Act as the first point of contact for guests, ensuring a warm and memorable experience.
- Handle guest inquiries, reservations, and special requests in a professional manner.
- Build and maintain strong relationships with guests, VIPs, and partners.
- Support PR activities, including hosting media, KOLs, and community guests.
- Handle guest feedback and complaints with a solution-oriented approach.service hours.
- Handle guest feedback and complaints with a solution-oriented approach.
- Maintain brand image and service standards at all times.
- Assist in event hosting and ensure guest engagement during events.
