Guest Relations Officer

BSG Group

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

This job post is managed by

Susi KC

Premium Employer

Job Requirements

On-site

Minimum Associate Degree

20-30 years old

Job Benefits

THR

Medical Allowance

Annual Leave

Yearly Bonus

Meal Allowance

Sales Commission

Job description for Guest Relations Officer at BSG Group

OPEN RECRUITMENT

Guest Relation Officer (GRO)

Suka bertemu orang baru, ramah, dan senang membuat setiap kunjungan tamu jadi berkesan?
Kami mencari Guest Relation Officer untuk menjadi wajah pertama yang menyambut tamu di Resto Tanabambu dan Studio Foto Suwung (Lokasi: Cibubur, Bogor), dua bisnis dalam satu keluarga yang sama-sama mengutamakan pengalaman tamu.

📌 Tanggung Jawab:

Menyambut dan mengarahkan tamu restoran maupun studio foto dengan ramah
Menangani reservasi meja dan booking sesi foto (telepon, WhatsApp, media sosial, dan walk-in)
Memberikan informasi menu, promo resto, serta paket dan harga sesi foto
Mengatur alur tamu dan jadwal agar pelayanan di kedua unit berjalan lancar
Menangani pertanyaan, masukan, dan keluhan tamu dengan solutif
Membantu promosi silang (cross-selling), misalnya menawarkan paket makan dan foto
Membuat laporan harian reservasi dan kunjungan tamu

✅ Kualifikasi:

Pria/Wanita, usia maksimal 30 tahun
Pendidikan minimal D1 atau sederajat
Berpenampilan menarik, rapi, dan percaya diri
Komunikatif, ramah, dan berorientasi pada pelayanan
Pengalaman sebagai GRO menjadi nilai tambah (fresh graduate dipersilakan melamar)
Familiar dengan media sosial dan aplikasi chat (WhatsApp Business, Instagram)
Bersedia bekerja dengan sistem shift, termasuk akhir pekan dan hari libur

🎁 Benefit: Gaji Pokok, Insentif/Service Charge, Bonus penjualan, Staff Meal, Free Mess, Tunjangan kesehatan dan benefit lainnya.

Segera kirimkan lamaran kamu dan bersiaplah menjadi bagian team yang penuh ide dan kreativitas.

Interview process

BSG Group

Telecommunications

51 - 200 employees

The journey began with the establishment of PT Buana Selaras Globalindo in 1996, a company dedicated to supplying telecommunications networks. To expand its market reach, BSG Group founded PT Bentala Selaras Globalindo in 2012, which also specialized in the telecommunications sector. Further strengthening its telecommunications business unit, BSG Group acquired PT Tritunas Putra Nusantara in mid-2022. This strategic acquisition enhanced the Group’s capabilities in providing construction services and telecommunications infrastructure installations.

By 2020, BSG Group diversified its portfolio through the establishment of PT Bahana Selaras Globalindo, focusing on the F&B and hospitality industries. Today, it manages not only restaurant brands—Bree Coffee and Kitchen (IG: @bree_cijeruk) and Tanabambu (IG: @tanabambu)—but also photo studios—Suwung Studio (IG: @iki.suwung) and Instafactory (IG: @instafactory)—as well as recreational venues.

Built on a foundation of trust and camaraderie, strengthened by unwavering stakeholder confidence, and driven by a steadfast commitment to excellence, BSG Group continues to exceed customer expectations, pursue innovation with determination, and expand its business horizons.

Office address

Taman Tekno BSD City Sektor XI Blok A2 No. 56, Setu, Tangerang Selatan

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