Job description for Guest Relations (Daily Worker) at Izzy Group
Job Descriptions
• Ensure clients are properly greeted upon their arrival
• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant
• Assist customers with answers to queries, and offer solutions to issues within their capacity
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensure that clients make payment for services before they exit the restaurant
• Keep clear records of down payments received and make detailed notes of balance payments
• Fill up report on customers spending every night with details to recognize customers behaviour on spending and preferences
• Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
• Ensure all of the broadcast blast and personal chat delivered properly to the guests
• Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.
• Interacting with customers
Job Requirements
• Minimum Diploma Degree from an academy. With Maximum age of 30 years old
• Expert in administrative & and operational
• Excellent communication skills in English & Bahasa
• Good knowledge of Word, Excel, Power Point
• Confident, has sense of leadership, detailed, dependable and hard worker
• Must have experience in hospitality industry
