Job description for Guest Relations & Concierge Specialist at Premier Umalas Villas
🌴 WE ARE HIRING — GUEST RELATIONS & CONCIERGE SPECIALIST
📍 Remote | Bali
💼 Full-time | Flexible Schedule
💰 IDR 4,500,000–5,000,000/month + Upsell Commission
Responsibilities
• Manage guest communication through online booking platforms and messaging apps
• Handle guest requests, complaints and problem-solving
• Coordinate with operations teams and service vendors
• Promote and sell concierge services and other upsell opportunities
• Maintain guest records and prepare basic reports
Requirements
• Minimum 2 years of hospitality or guest relations experience
• Fluent in English and Bahasa Indonesia
• Experience with online booking platforms and messaging apps
• Strong communication, sales and upselling skills
• Proactive, responsible and detail-oriented
• Good knowledge of Bali services and vendors is a plus
