Job description for Guest Relation Supervisor (Padel Club) at Raya Group
Qualifications
- Minimum Diploma IV (D4) or Bachelor's Degree in Hospitality Management, Tourism, Hotel Management, or a related field. Hospitality graduates are highly preferred.
- Minimum 3–5 years of experience in Guest Relations, Customer Experience, Front Office, Hospitality, Sports Club, or Lifestyle Club operations.
- Proven experience in handling VIP guests, customer complaints, and service recovery initiatives.
- Strong leadership skills with the ability to supervise and guide Guest Relation or Front Office teams.
- Excellent communication, interpersonal, and relationship-building skills.
- Fluent in English and Bahasa Indonesia, both spoken and written.
- Strong understanding of customer service excellence and hospitality standards.
- Ability to manage guest feedback, membership inquiries, and customer retention programs.
- Proficient in reservation systems, CRM platforms, and Microsoft Office applications.
- Highly organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment.
- Willing to work flexible hours, including weekends and public holidays.
- Experience in sports clubs, padel clubs, luxury hospitality, fitness centers, or lifestyle establishments is highly advantageous.
Key Competencies
Guest Experience Management
Customer Relationship Management
Leadership & Team Development
Service Recovery & Complaint Handling
Communication & Negotiation Skills
Problem Solving & Decision Making
Membership & Community Engagement
Operational Excellence
Attention to Detail
Professionalism & Hospitality Mindset
Preferred Attributes
Passionate about hospitality, sports, wellness, and lifestyle experiences.
Able to create a welcoming and personalized guest experience.
Strong networking and community-building abilities to support member engagement and loyalty.
