Job description for Guest Relation Officer (GRO) at AKASAKA BALI
Job Description: Guest Relation Officer (GRO)
Responsibilities:
- Welcome guests warmly and ensure they feel comfortable and well-attended.
- Build and maintain good relationships with guests by providing excellent customer service.
- Assist guests with inquiries, requests, reservations, and special needs.
- Handle guest complaints professionally and ensure quick resolution.
- Provide accurate information about services, facilities, promotions, and events.
- Coordinate with other departments to ensure smooth guest experiences.
- Accompany guests when needed and ensure their overall satisfaction.
- Maintain a friendly, polite, and professional appearance at all times.
- Collect guest feedback and report it to management.
