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Guest Relation Officer (GRO) - Customer Service

Company prefers not to disclose
Contract · On-site
Minimum Senior/Vocational High School
1 - 3 years of experience
This job was closed

Job Requirements

On-site
1 - 3 years of experience
Minimum Senior/Vocational High School
17-35 years old
Female only

Job benefits

  • Team-building events

    Build camaraderie and trust within the company

  • Career growth

    Take your knowledge to the next level with our assistance program

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Online 5 days ago

Skills

Job description for Guest Relation Officer (GRO) - Customer Service at LIT Group

WE ARE HIRING Guest Relation Officer!
Guest Relation Officer as a part of Customer Service field. You have to do daily tasks such as greeting customers, educate customer of our services, phone answering, allocate appointment using our system, take payment, open and close daily cashier operation and accomodating any reasonable request from our customer and have to ensure their satisfaction with us.

You also have to liaise and coordinate with therapist team so they could working with efficient time and make sure every appointment could be done with full of customer satisfaction and you will be Reporting to Store Leader periodically.

Please kindly check our instagram : everlash_lash_expert , ruhee.id, pigmentier, ruhee.diary, and laverelash

What we are looking for:
- Minimum education from SMA/SMK or Diploma or Bachelor degree from any diciplines
- Fresh Graduate dipersilahkan melamar
- Service oriented personality
- Has worked in similar setting (beauty salon, hotel, hospitality, medical clinic, etc)
- Attractive and representable as customer service
- Call center applicants are welcomed.
- Technology savvy
- Sales oriented (can sells our products)
- Knowing about Closing system (Daily matching transactions from
- System and Actual Revenue at Store)
- English proficiency is preferable

Main Responsibilities:
- Able do consultation session to customer (face to face)
- Handle customer complains
- Handle customer appointments
- Able to arrange Therapist schedule along with Store Leader
- Manage and maintain facilities and tools at store
- Selling our products
- Do Daily Closing Journal Report for Finance & Accounting Dept (proven by test)

Other information:
- Ready to be placed at our Jakarta / Surabaya / BSD branches.
- Work 6 days a week. Off day to be scheduled ahead (shift based-morning or afternoon shift).
- Please highlight relevant experience in your resume / CV.
- Benefit : Salary, daily allowance, commission and free eyelash treatment
- Please apply or submit your latest CV detailed your experiences and must include at least one recent photograph.

Only applicant who meet our standard will receive responses from us.
About the company
LIT Group
51 - 200 employees
LIT Group compromises a small team but with an impactful vision. We are women-led company and our focus is in empowering women. We wish to showcase Indonesian beauty industry to the world; through the works we carry. Our businesses:
  • Talent services (eyelashes, eyebrows, nails, and wax)
  • B2B solution (professional supplies & academy)
  • DTC retail products

If you are interested in knowing more about us, here are our instagram pages:
  • @everlash_lash_expert
  • @ruhee.id
  • @laverelash
  • @pigmentier
  • @litgroup.id
  • @ruhee.diary
Office address
Jl. Bangka IX no 43B, Pela Mampang, Jakarta Selatan, Jakarta, DKI Jakarta 12720

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Guest Relation Officer (GRO) - Customer Service