Job Description – Guest Relation Officer (GRO)

We are looking for a friendly, professional, and customer-oriented Guest Relation Officer to join our team at The Mesa Bali.

The Guest Relation Officer will be responsible for welcoming guests, providing excellent service, building positive relationships with guests, and ensuring they have a pleasant experience at our venue.

Responsibilities:

• Welcome and greet guests warmly upon arrival.
• Assist guests with reservations, seating arrangements, and general inquiries.
• Build and maintain good relationships with guests.
• Ensure guest satisfaction by providing excellent and personalized service.
• Handle guest complaints and concerns professionally.
• Coordinate with other departments to ensure smooth daily operations.
• Assist with guest bookings, special requests, and VIP arrangements.
• Maintain a professional appearance and positive attitude at all times.
• Support promotional activities and guest engagement initiatives when needed.
• Perform other duties as assigned by management.

Requirements:

• Previous experience in guest relations, customer service, hospitality, or a similar position is preferred.
• Good communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Well-groomed, friendly, confident, and approachable.
• Strong customer service skills and problem-solving abilities.
• Able to work well in a team and under pressure.
• Willing to work night shifts, weekends, and public holidays.
• Good health and a positive attitude.
• Able to work in a fast-paced nightlife environment.