Job description for Guest Experience Executive at Warung Local
Key Responsibilities:
- Guest Relations & Host Duties.
Welcome and greet guests, assist with seating, provide restaurant information, and conduct table visits to ensure guest satisfaction, especially during busy lunch and dinner services.
- Customer Inquiries & Reservations.
Manage customer inquiries through the restaurant’s official phone and WhatsApp, handle reservations, catering requests, and event inquiries, and follow up on potential bookings.
- Sales & Revenue Generation
Drive sales through GrabFood and GoFood by monitoring orders, menu availability, promotions, and sales performance, while identifying opportunities to increase revenue.
- Google Reviews & Online Reputation.
Approach guests to collect feedback, address concerns professionally, and encourage satisfied guests to share their genuine dining experiences through Google Reviews.
- Public Relations & Customer Engagement.
Build positive relationships with guests and potential clients, communicate restaurant promotions and services, and support customer retention and repeat business.
- Reporting & Coordination
Maintain records of inquiries, reservations, catering leads, guest feedback, and sales activities, and provide regular performance updates to the Operations Manager / Assistant Operations Manager and Marketing Team.
Requirements:
* Previous experience in guest relations, restaurant service, customer service, sales, or a similar role is preferred.
* Excellent communication, sales and interpersonal skills.
* Good command of spoken and written English.
* Comfortable communicating with customers in person and through WhatsApp or other digital channels.
* Sales oriented, proactive, and confident in approaching guests.
* Strong customer focused mindset.
* Able to work flexible shifts, including lunch, dinner, weekends, and public holidays.
* Familiarity with GrabFood, GoFood, Google Reviews, and basic reporting is an advantage.
* Placement at Uluwatu - Bali.
