Job description for Guest Experience Assistant Manager at PADI Padel Club
Key Responsibilities
- Manage end-to-end court, coach, and event booking operations through the club management app
- Serve as primary point of contact for all customer enquiries, complaints, and feedback — resolving issues promptly and professionally
- Oversee and coordinate cleaning, security, and maintenance teams to maintain a pristine club environment at all times
- Monitor facility conditions daily and escalate maintenance issues proactively to prevent disruptions
- Handle walk-in customers, membership enquiries, and on-the-spot registrations for events and lessons
- Compile daily and weekly operations reports for the Club Manager, including occupancy data and observations
- Coordinate with coaches and event organizers to ensure seamless scheduling and court allocation
- Support the Club Manager in developing and improving operational SOPs and service standards
Requirements
- 1–3 years of experience in hospitality, sports facility management, or customer service operations
- Excellent interpersonal and communication skills in both Indonesian and English
- Highly organized, detail-oriented, and comfortable managing multiple tasks simultaneously
- Tech-savvy — experience with booking systems or facility management apps is a strong advantage
- Calm under pressure with strong problem-solving instincts
- Genuine passion for sport and active lifestyle; padel or racket sport experience is a plus
- Fresh graduates from hospitality, sports management, or related fields are welcome to apply
