Job description for Growth Marketing & Client Success Lead (Founding Team) at PT Indojaya Lakhsmi Adisurya (ILATech)
Scale9X (Founding Team Roles)
**English Speaking Candidate Only**
About Scale9X
Scale9X is an AI-powered Growth Leadership company. We help founders and leadership teams identify what's really constraining their growth, prioritise the right opportunities, and execute with confidence — combining strategic judgment, AI, and business intelligence. We're based in Indonesia; our clients span Southeast Asia, the Middle East, and India.
Scale9X is built as an AI-first company — every team member is expected to use AI daily to improve productivity, quality, speed, and decision-making.
We don't hire people to fill positions. We hire future leaders who want to help build Scale9X.
Growth Marketing & Client Success Lead (Founding Team)
Location: Jakarta, Indonesia (Hybrid)
Experience: 2–4 years (exceptional candidates with less experience welcome)
Type: Full-time — Founding team
About the Role
As one of our first hires, you'll run Scale9X's growth engine — from content and positioning across our digital channels, to making sure every client who comes on board gets a flawless onboarding and delivery experience, working directly with founders and CEOs. As our client base grows, this role grows into leading Client Success for Scale9X.
Key Responsibilities
Growth & Brand Marketing
Build and run Scale9X's content strategy across LinkedIn and other digital channels — posts, case studies, marketing collateral
Spot opportunities to introduce further Scale9X services to existing clients (growth/expansion opportunities)
Client Success & Delivery
- Own the client relationship from onboarding to completion, building long-term trust
- Run onboarding and coordinate meetings, timelines, deliverables, and follow-ups
- Stand up and run our CRM and delivery tracking so nothing slips
- Use AI (Claude, ChatGPT, Gemini, Perplexity) to prepare briefs, reports, and presentations at a quality and speed that would normally need a small team
- Resolve client issues proactively
- What Success Looks Like
- Clients consistently rate their experience highly and become repeat customers and advocates
- Projects are delivered on time, and nothing falls through the cracks
- AI is used to improve quality and efficiency every day
Requirements
- 2–4 years in Growth Marketing, Client Success, Account/Project Management, Consulting, SaaS, or a digital agency
- Excellent spoken and written English; strong executive communication and presentation skills
- Comfortable managing several senior stakeholders at once
- Strong organisation and an ownership mindset; works independently with close attention to detail
- Fluent — or a fast learner — with CRM and AI tools, used daily
Preferred: SaaS / consulting / agency background · content creation and social media (especially LinkedIn) · HubSpot, Salesforce, Notion, Google Workspace · experience with international clients
Growth Path
Growth Marketing & Client Success Lead → Senior Client Success Executive → Client Success Manager → Head of Client Success
