Job description for Group Reservation Airlines at via.com
Job Summary
We are looking for an Airlines Group Reservation to oversee and manage end-to-end group flight bookings, ensuring smooth booking, ticketing, and servicing processes. This role requires strong coordination with airlines and internal teams, excellent problem-solving skills, and a target-oriented mindset to maximize booking conversion and support business growth.
Key Responsibilities
- Manage end-to-end group flight bookings, from initial inquiries and fare quotations to booking confirmation, ticket issuance, and post-booking servicing.
- Coordinate with airlines to negotiate group fares, confirm seat availability, and manage booking requirements, deposits, ticketing deadlines, changes, and cancellations.
- Monitor booking progress, payment status, and ticketing schedules to ensure timely processing and compliance with airline policies.
- Drive booking conversion by following up on inquiries and quotations, identifying opportunities to secure bookings, and ensuring timely responses to clients and internal stakeholders.
- Work closely with Sales and Operations teams to support business targets, improve booking conversion, and deliver efficient group booking services.
- Maintain accurate records of group bookings, passenger details, quotations, and related documentation.
Requirements
- Minimum 5 years of experience in group booking, ticketing, airline, travel agency, or a related field.
- Strong knowledge of airline booking processes and GDS systems.
- Good understanding of group booking procedures, including group fares, seat allocation, payment terms, and ticketing deadlines.
- Strongly target-oriented, with a proven ability to drive booking conversion, follow up on sales opportunities, and achieve business targets.
- Excellent communication, negotiation, and coordination skills, particularly when dealing with airlines, clients, and external partners.
- Detail-oriented, organized, and able to manage multiple bookings and deadlines simultaneously.
- Proficient in English, both written and spoken.
- Experience in leading, supervising, or mentoring a team is a plus.
