Job description for GRO Uluwatu at Balinest Villas
Guest Relations Officer (GRO) – Responsibilities
- and greet guests upon arrival with a warm and professional attitude.
- Handle guest check-in and check-out processes efficiently.
- Provide information about the villa, facilities, services, and surrounding areas.
- Assist guests with requests, inquiries, and special arrangements during their stay.
- Maintain good communication with guests through WhatsApp, phone calls, and other communication channels.
- Coordinate with Housekeeping, Maintenance, and Villa Operations teams to ensure guest requests are handled promptly.
- Monitor guest satisfaction and proactively address any concerns or complaints.
- Follow up with guests to ensure they have a comfortable and enjoyable stay.
- Assist with transportation, restaurant reservations, activities, and other guest arrangements when required.
- Handle guest feedback and report any issues to the relevant department or management.
- Maintain accurate records of guest requests, complaints, and follow-ups.
- Support the team in maintaining excellent service standards and achieving positive guest reviews.
- Perform other guest service and operational duties as assigned by management.
