Job description for Grayline Staff at Panorama Destination
Placemet: Jakarta
Responsibilities:
• Follow up on expiring contract as requested and request contract from new suppliers.
• Assign guest arrivals for customer service representatives.
• Create price lists for customer service representatives to offer to guests.
• Calculate quotations for tours requested by customers.
• Monitor bookings in the system (TP, Movement, and Google Forms) and Reconfirm Optional bookings to suppliers
• Submit cost tour and supplier invoices for representative bookings.
• Ensure payments have been made by accounting and send the proof payment to the supplier.
• Issue invoices from Tourplan, commissions, and gassoline fee for customer service representatives.
• Responsible and Resolve complaints related to optional bookings.
• Create creditor information for new suppliers, new guides or customer service representatives
• Input and update new product, pricing information, service prices from suppliers.
Qualifications:
• Minimum education bachelor’s degree in management Operation / Tourism.
• Work Experience as an operational inbound travel agency or similiar field at least 1-2 years.
• Detail oriented.
• Proficient data entry, Excel, Tourplan.
