
General Hotel Manager
IDR4,000,000 - 6,000,000/Month
Full-Time · On-site
Minimum Associate Degree
3 - 5 years of experience
Posted 19 days agoUpdated 19 days ago
Job Requirements
On-site
3 - 5 years of experience
Minimum Associate Degree
This job post is managed by
PA
PT ARTIC INDO PROJECT
Online 5 days ago
Skills
Job description for General Hotel Manager at PT ARTIC INDO PROJECT
The Hotel Manager oversees the day-to-day operations of a hotel, ensuring exceptional guest experiences, financial profitability, and team productivity. The position requires managing various departments, including front office, housekeeping, food and beverage, and maintenance.
Key Responsibilities:
Operations Management:
- Supervise daily hotel operations to ensure seamless guest experiences.
- Monitor the performance of all departments and address any issues that arise.
- Develop and implement policies to enhance service quality and operational efficiency.
Guest Relations:
- Handle guest complaints and resolve issues in a timely manner.
- Monitor guest feedback and ensure high customer satisfaction.
Financial Management:
- Manage the hotel budget, ensuring profitability and cost-effectiveness.
- Oversee financial reporting, including revenue, expenses, and performance metrics.
- Develop strategies to increase revenue through promotions, marketing, and services.
Team Leadership:
- Recruit, train, and manage hotel staff to maintain high standards of service.
- Foster a positive work culture, ensuring employee engagement and retention.
Compliance and Safety:
- Ensure the hotel complies with health, safety, and licensing regulations.
- Conduct regular inspections and audits to uphold cleanliness and safety standards.
Marketing and Sales:
- Collaborate with marketing teams to promote the hotel through campaigns and partnerships.
- Build relationships with corporate clients, travel agents, and other partners to drive bookings.
Job Requirements:
- Minimum of 3–5 years of experience in a managerial role in the hospitality industry.
- Proven track record in improving operational efficiency and customer satisfaction.
- Strong ability to lead and motivate teams across departments.
- Excellent interpersonal skills and a passion for providing outstanding guest experiences.
- Proficiency in budgeting, forecasting, and financial management.
- Ability to resolve issues quickly and effectively under pressure
- Exceptional verbal and written communication skills in English
- Flexibility to work weekends, holidays, and extended hours as needed.
- Knowledge of local and international hospitality trends.
About the company

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