Job description for Frontliner ( Customer Service, Teller ) at PT Bank Oke Indonesia Tbk
Frontliner (Customer Service, Teller) bertugas untuk memberikan pelayanan prima kepada nasabah melalui interaksi langsung di loket atau melalui telepon. Tugas utama termasuk menerima dan memproses transaksi keuangan, menjawab pertanyaan nasabah, serta memberikan informasi mengenai produk dan layanan perbankan. Frontliner juga bertanggung jawab untuk memastikan proses operasional harian berjalan lancar dan sesuai standar yang ditetapkan. Dalam posisi ini, kemampuan komunikasi yang baik, sikap ramah, serta ketelitian sangat diperlukan untuk menjaga kepuasan pelanggan dan kualitas layanan.
Requirements
- Candidate must possess a Bachelor's Degree in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Minimum 1 year of working experience in a frontline role (Customer Service/Teller)
- Have discipline, integrity, and a well-groomed
Job Description
- Provide personalized assistance to clients in person
- Educate clients on the bank's products and services
- Process various banking transactions
- Resolve client issues and complaints efficiently, escalating complex issues to the appropriate departments for resolution as needed.
- Maintain accurate client records and documentation.
