Job description for Front Office at TOPGYM BALI
FRONT OFFICE ADMIN
TOPGYM BALI is looking for a professional, friendly, and organized Front Office Admin to join our team.
JOB DESCRIPTION
- As a Front Office Admin, you will be responsible for managing the front desk, assisting members and guests, handling administrative tasks, and ensuring smooth daily front-office operations.
Key Responsibilities:
- Welcome and greet members, guests, and visitors in a friendly and professional manner.
- Handle member check-in and check-out procedures.
- Provide information regarding gym memberships, facilities, classes, promotions, and services.
- Assist prospective members with membership inquiries and registration.
- Handle membership administration, including new registrations, renewals, freezes, cancellations, and updates.
- Manage front-office cash transactions and ensure accurate daily records.
- Operate and update the gym's membership/POS system.
- Respond to member inquiries through WhatsApp, phone calls, and other communication channels.
- Handle complaints and member concerns professionally and coordinate with the relevant department when necessary.
- Maintain accurate administrative records, reports, and daily front-office documentation.
- Coordinate with the Operations, Sales, Finance, and Coaching teams regarding member-related matters.
- Monitor and maintain the cleanliness, organization, and professional appearance of the reception area.
- Assist with daily operational tasks and administrative requirements as assigned by the supervisor or management.
- Ensure all front-office procedures and company policies are properly followed.
REQUIREMENTS
- Minimum 1 year of experience in Front Office, Receptionist, Admin, Customer Service, Hospitality, Fitness, or a related position.
- Good command of English, both verbal and written.
- Excellent communication and interpersonal skills.
- Friendly, professional, and customer-oriented personality.
- Well-organized and detail-oriented.
- Able to handle administrative tasks and basic computer systems.
- Able to work independently as well as part of a team.
- Able to work in a fast-paced environment.
- Willing to work on weekends and public holidays according to the assigned schedule.
- Experience in a gym, fitness, hospitality, or wellness environment will be an advantage.
WE OFFER
Competitive salary
Meal & transportation allowance
Service charge
BPJS Kesehatan & Ketenagakerjaan
THR
Annual leave
Professional and supportive working environment
Opportunity to grow within the Topgym team
