Job description for Front Office at Unreal Management
About Us
Dream Cowork Hotel is looking for a friendly, responsible, and service-oriented Front Office Staff member to join our team. If you enjoy interacting with people and creating a welcoming experience for guests, we'd love to hear from you!
About the Role
As a Front Office Staff member, you will be responsible for handling guest check-ins and check-outs, assisting guests with their needs, and ensuring a smooth and enjoyable guest experience throughout their stay.
Responsibilities
- Handle guest check-in and check-out procedures.
- Welcome guests and provide friendly, professional service.
- Manage reservations, guest inquiries, and bookings.
- Respond to guest requests, complaints, and concerns professionally.
- Monitor and respond to guest reviews on OTA platforms, such as Booking.com, Agoda, and other online booking channels.
- Encourage guests to leave reviews and share their experience after their stay.
- Help maintain and improve the property's online reputation and guest satisfaction ratings.
- Coordinate with Housekeeping and other departments to ensure smooth daily operations.
- Handle payments, billing, and basic administrative tasks.
- Maintain accurate guest records and Front Office reports.
- Ensure the reception area is clean, organized, and welcoming.
Requirements
- Previous experience in Front Office or hospitality is preferred.
- Good communication and interpersonal skills.
- Good command of English, both spoken and written.
- Friendly, proactive, and customer-oriented personality.
- Strong attention to detail and problem-solving skills.
- Able to work in shifts, including weekends and public holidays.
- Able to work independently and as part of a team.
- Familiarity with hotel reservation systems is an advantage.
