Job description for Front Office at Predmet Kaba-Kaba Resort
WE ARE HIRING – FRONT OFFICE
Qualifications:
1. Minimum 1–2 years of experience in Front Office or Guest Relations, preferably in a hotel, resort, or villa.
2. Fluent in English, both written and spoken. Additional foreign languages are an advantage.
3. Excellent communication, interpersonal, and customer service skills.
4. Good appearance, well-groomed, friendly, and professional.
5. Strong problem-solving skills with the ability to handle guest complaints and requests professionally.
6. Familiar with hotel reservation systems (PMS), OTA platforms (Booking.com, Airbnb, Agoda, etc.), and online booking management.
7. Able to handle check-in, check-out, reservations, guest inquiries, and payment transactions.
8. Computer literate, especially in Microsoft Office and Google Workspace.
9. Able to work independently as well as in a team.
10. Flexible and willing to work on shifts, weekends, and public holidays.
11. Honest, responsible, detail-oriented, and able to work under pressure.
12. Preferably currently residing in Bali, especially in the Tabanan area.
Preferred Skil/ls:
- Previous experience handling international guests.
- Knowledge of hotel operations and hospitality standards.
- Familiarity with guest communication through WhatsApp and online booking platforms.
