Job description for Front Office at PT. Happy Chives One
We are a pre-opening hotel located in Kuta, Badung.
Qualifications:
Minimum Diploma in Hospitality, Tourism, or related field is preferred.
Minimum 1 year experience in Front Office, preferably in a 4-star hotel.
Good communication and interpersonal skills.
Fluent in English, both written and spoken.
Mandarin language skills are an advantage.
Familiar with Hotel PMS systems.
Knowledge of hotel reservation and cashiering procedures.
Good problem-solving and complaint-handling skills.
Well-groomed, professional, and customer-oriented.
Able to work in shifts, weekends, and public holidays.
MAIN JOB RESPONSIBILITIES:
A. Guest Check-in & Check-out
No. Job Description (English) Tanggung Jawab (Indonesia)
1 Welcome and greet guests warmly upon arrival. Menyambut dan menyapa tamu dengan ramah.
2 Handle guest check-in and check-out procedures. Menangani proses check-in dan check-out tamu.
3 Verify guest identification and reservation details. Memeriksa identitas dan detail reservasi tamu.
4 Explain hotel facilities, services, and policies. Menjelaskan fasilitas, layanan, dan peraturan hotel.
5 Assign rooms according to reservations and availability. Mengalokasikan kamar sesuai reservasi dan ketersediaan.
6 Issue room keys or access cards to guests. Memberikan kunci kamar atau kartu akses kepada tamu.
7 Ensure all check-in and check-out documents are properly completed. Memastikan dokumen check-in dan check-out lengkap.
B. Guest Relations & Customer Service
No. Job Description (English) Tanggung Jawab (Indonesia)
1 Assist guests with inquiries, requests, and special arrangements. Membantu kebutuhan, pertanyaan, dan permintaan khusus tamu.
2 Handle guest complaints professionally and report unresolved issues. Menangani keluhan tamu secara profesional dan melaporkan masalah yang belum terselesaikan.
3 Provide information about hotel facilities and local attractions. Memberikan informasi mengenai fasilitas hotel dan tempat wisata sekitar.
4 Maintain positive relationships with guests. Menjaga hubungan baik dengan tamu.
5 Follow up on guest requests to ensure satisfaction. Menindaklanjuti permintaan tamu untuk memastikan kepuasan.
6 Assist VIP guests and special occasion arrangements. Membantu pelayanan tamu VIP dan kebutuhan acara khusus.
C. Reservation & Communication
No. Job Description (English) Tanggung Jawab (Indonesia)
1 Handle telephone calls and guest inquiries. Menangani telepon dan pertanyaan tamu.
2 Assist with room reservations and booking modifications. Membantu reservasi kamar dan perubahan pemesanan.
3 Respond to guest emails and messages professionally. Membalas email dan pesan tamu secara profesional.
4 Coordinate with Reservation and Sales departments. Berkoordinasi dengan departemen Reservasi dan Sales.
5 Ensure accurate guest information is entered into the PMS. Memastikan data tamu dimasukkan dengan benar ke dalam sistem PMS.
D. Cashiering & Billing
No. Job Description (English) Tanggung Jawab (Indonesia)
1 Handle guest payments and billing procedures. Menangani pembayaran dan tagihan tamu.
2 Prepare and verify guest invoices. Membuat dan memeriksa tagihan tamu.
3 Process cash, credit card, and other approved payment methods. Memproses pembayaran tunai, kartu kredit, dan metode pembayaran lainnya yang disetujui.
4 Ensure accurate cashier transactions. Memastikan transaksi kasir akurat.
5 Perform cashier closing and cash reconciliation. Melakukan penutupan kasir dan rekonsiliasi uang.
