Job description for Front Office at IJI GROUP
Responsibility
- Welcome and greet guests warmly.
- Handle guest check-in and check-out.
- Manage room reservations and cancellations.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel facilities and local attractions.
- Handle guest requests, complaints, and special needs.
- Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments.
- Process payments, invoices, and guest accounts accurately.
- Maintain accurate guest records and update the hotel system.
- Monitor room availability and assist with room assignments.
- Prepare daily reports and shift handover information.
- Ensure the reception area is clean, organized, and professional.
- Follow hotel policies, safety procedures, and service standards.
- Assist guests with transportation, luggage, and other services when required.
- Maintain guest privacy and confidentiality.
Requirements
- Good communication and customer-service skills
- Professional appearance and attitude
- Basic computer skills (email, Word/Excel, booking systems)
- Good English; additional languages are a plus
- Ability to handle guests/customers professionally
- Organization and multitasking skills
- Problem-solving and complaint-handling skills
- Previous hotel/front-desk experience is preferred, but entry-level roles may accept fresh graduates
- Willingness to work shifts, weekends, and holidays
- Relevant education in hospitality or a similar field can be an advantage
