Job description for Front Office at Eling Group
Eling Group is a spiritual wellness ecosystem rooted in Bali. Our ecosystem integrates spa experiences, healing sanctuaries, learning academies, retreats, community programs, and digital wellness platforms, all guided by the principles of awareness, balance, and conscious living.
As we continue to grow, we are committed to delivering exceptional guest experiences across all touchpoints within our wellness ecosystem. We are currently looking for a Front Office team member who is warm, professional, detail-oriented, and passionate about hospitality and service excellence to join our spa operations team.
As the Front Office team member, you will become the first impression of Sang Spa and represent the hospitality values of Eling Group. You will be responsible for welcoming guests, managing reservations and transactions, ensuring smooth reception operations, and creating a calm, professional, and mindful guest experience from arrival to departure.
Your mission: to create a welcoming and seamless spa experience while embodying ELING values in every guest interaction.
Key Responsibilities
1. Guest Reception & Hospitality
2. Check-in & Check-out Operations
3. Reservation & Schedule Management
4. Payment & Transaction Handling
5. Guest Communication & Information
6. Reception Area Maintenance
7. Administrative & System Input
8. Complaint & Operational Reporting
9. ELING Values Implementation
