Job description for Front office at PT Sakti Motor Internasional
Front Office Staff
Location: Bali
Employment Type: Full-time
About the Role
We are looking for a friendly, professional, and customer-oriented Front Office Staff to be the first point of contact for our customers and visitors.
The ideal candidate is confident in communicating with people, well-organized, presentable, and able to provide excellent customer service while handling daily front office and administrative tasks.
Responsibilities
- Welcome and assist customers, visitors, and business partners in a friendly and professional manner.
- Handle customer inquiries through phone, WhatsApp, social media, and other communication channels.
- Provide accurate information about company products, services, prices, and procedures.
- Assist customers with reservations, bookings, purchases, or other service-related needs.
- Handle incoming and outgoing calls and messages.
- Coordinate customer requests with the relevant departments.
- Maintain the cleanliness, tidiness, and professional appearance of the front office/reception area.
- Handle basic administrative and front office documentation.
- Record and maintain customer information and daily front office activities.
- Assist with payment or transaction-related administration when required.
- Handle customer complaints professionally and escalate issues to the appropriate team when necessary.
- Maintain a high standard of customer service and ensure a positive customer experience.
- Perform other administrative and operational duties as assigned by management.
Requirements
- Minimum high school diploma (SMA/SMK) or equivalent.
- Previous experience in Front Office, Customer Service, Receptionist, Hospitality, Retail, or a similar position is preferred.
- Good communication and interpersonal skills.
- Friendly, professional, confident, and customer-oriented personality.
- Good command of English, both spoken and written.
- Able to communicate effectively with both local and international customers.
- Good computer skills and familiar with Microsoft Office / Google Workspace.
- Able to use WhatsApp and other digital communication platforms professionally.
- Well-organized and detail-oriented.
- Able to work independently and as part of a team.
- Able to work under pressure and handle multiple tasks.
- Willing to work on weekends and public holidays according to the work schedule.
- Presentable appearance and professional attitude.
Preferred Qualifications
- Experience working with Odoo POS, CRM, or other business management systems.
- Experience in hospitality, tourism, retail, or customer-facing businesses.
- Knowledge of basic cash handling and transaction procedures.
What We Offer
- Competitive salary based on experience and qualifications.
- BPJS Kesehatan & BPJS Ketenagakerjaan.
- THR in accordance with applicable regulations.
- Friendly and professional working environment.
- Opportunities for career growth and development.
