Job description for Front Office Sanur at Balinest Villas
Key Responsibilities
- Greet and welcome guests in a warm, friendly, and professional manner.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Manage guest reservations, room/villa assignments, and booking information.
- Respond to guest inquiries and provide accurate information regarding hotel/villa facilities, services, and local attractions.
- Handle guest requests, complaints, and concerns professionally and ensure timely resolution.
- Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure smooth daily operations.
- Monitor room/villa availability and update reservation systems accordingly.
- Assist guests with luggage, transportation arrangements, and other concierge-related requests when required.
- Maintain accurate records of guest information, payments, and daily Front Office activities.
- Handle cash, payments, and billing procedures accurately when required.
- Conduct regular follow-ups with guests to ensure a comfortable and satisfactory stay.
- Maintain a clean, organized, and professional Front Office area.
- Prepare daily reports and handover information for the next shift.
- Ensure all guest interactions follow the company's service standards and SOPs.
- Perform other Front Office and operational duties as assigned by the supervisor or management.
Requirements
- Minimum education of Senior High School (Diploma/SMA/SMK) or equivalent.
- Previous experience in Front Office, Guest Relations, Receptionist, Concierge, or a similar position is preferred.
- Experience in a hotel, resort, villa, or hospitality environment is an advantage.
- Good communication and interpersonal skills.
- Good command of English, both written and spoken.
- Friendly, confident, professional, and service-oriented personality.
- Good problem-solving and decision-making skills.
- Able to work independently as well as part of a team.
- Able to work under pressure and handle multiple tasks efficiently.
- Well-organized, detail-oriented, and responsible.
- Willing to work on a shift basis, including weekends and public holidays.
- Proficient in basic computer applications such as Microsoft Office and Google Workspace.
- Experience using hotel/property management or reservation systems is an advantage.
- Strong commitment to providing excellent guest service.
- Good knowledge of the local area is an advantage, especially for villa or resort operations.
- Based In Bali
